Privacy Policy
Last updated: 17 June 2026
Introduction
This privacy policy explains how energo-loop collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect the following types of information:
- Personal identification information: name, email address
- Contact preferences and communication history
- Service selections and preferences
- Technical information: IP address, browser type, device information
- Usage data: pages visited, time spent on site, navigation patterns
How We Collect Information
Information is collected through:
- Forms submitted on our website
- Email correspondence
- Cookies and similar tracking technologies
- Automated systems that monitor website usage
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide requested services
- To communicate with you about classes, workshops, and services
- To improve our website functionality and user experience
- To send administrative information and service updates
- To comply with legal obligations and enforce our terms
Legal Basis for Processing
We process your personal data based on:
- Consent: when you submit a form or agree to cookies
- Contract performance: to provide services you have requested
- Legitimate interests: to improve our services and communicate effectively
- Legal obligation: to comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist with website hosting and email communications
- Professional advisors including lawyers and accountants
- Law enforcement or regulatory bodies when required by law
All third parties are required to maintain the confidentiality and security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact information from enquiries is typically retained for two years. Information related to active services or memberships is retained for the duration of the relationship plus six years for legal compliance purposes.
Your Rights
Under GDPR, you have the following rights:
- Right to access: request a copy of your personal data
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of your personal data
- Right to restrict processing: limit how we use your data
- Right to data portability: receive your data in a portable format
- Right to object: object to processing based on legitimate interests
- Right to withdraw consent: withdraw consent at any time
To exercise any of these rights, contact us at [email protected]
Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences. For more information, see our Cookies Policy.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and stored in countries outside the United Kingdom. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Information
If you have questions about this privacy policy or how we handle your personal information, contact us at:
Email: [email protected]
Address: 42 Culinary Lane, Clerkenwell, London EC1M 5RF, United Kingdom